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Support

The Support Settings menu in the Digisquares platform allows users to configure communication tools for project support management. This includes integrations with Email, Slack, Messenger, and WhatsApp. These settings are consistent across the Copilot, Web, and Mobile applications.

Email Settings​

Email settings allow you to configure an SMTP server for sending automated emails, alerts, and other communications. This is essential for keeping users informed within your project.

Configuring Email Settings​

  1. SMTP Host: Enter the SMTP server address (e.g., smtp.gmail.com).

  2. SMTP Port: Enter the port number used by the SMTP server (e.g., 587).

  3. SMTP User: Enter the email address or username for the SMTP server (e.g., smtp@company.com).

  4. SMTP Password: Enter the password for the SMTP server. Ensure this is kept secure to prevent unauthorized access.

Example Configuration:​

SMTP Host: smtp.gmail.com
SMTP Port: 587
SMTP User: smtp@company.com
SMTP Password: [securepassword]

Slack Settings​

Integrate your project with Slack to facilitate real-time communication and support management within Slack channels. This integration allows for managing support tickets, receiving alerts, and enhancing team collaboration.

Configuring Slack Settings​

  1. Slack Sign-In Key: Enter the Slack sign-in key to authenticate the integration.

  2. Bot Key: Provide the bot key for the Slack integration, allowing the bot to interact within the Slack channels.

  3. Slack Channel: Specify the Slack channel where the bot will operate and post messages (e.g., #support-channel).

Example Configuration:​

Slack Sign-In Key: we8tw5we9t6324g
Bot Key: xcbc-safvxc-fdsv-xqw
Slack Channel: #support-channel

Messenger Settings​

The Messenger Settings allow you to integrate Facebook Messenger for direct communication with users via the Messenger app. This can be used to handle user queries and support requests.

Configuring Messenger Settings​

  1. App ID: Enter the App ID provided by Facebook for the Messenger application.

  2. App Secret: Provide the App Secret associated with the App ID for secure access.

  3. Access Token: Enter the Access Token generated from your Facebook page to authenticate the connection.

Example Configuration:​

App ID: 123456789
App Secret: abcdefg123456
Access Token: EAAGm0PX4ZCpsBA...

WhatsApp Settings​

The WhatsApp Settings allow integration with the WhatsApp Business API, enabling communication with users through WhatsApp messages.

Configuring WhatsApp Settings​

  1. Phone Number ID: Enter the phone number ID registered with WhatsApp Business.

  2. Access Token: Provide the Access Token for authenticating with the WhatsApp API.

  3. API Endpoint URL: Enter the API Endpoint URL to connect with WhatsApp's API.

  4. Business Account ID: Enter the Business Account ID for the WhatsApp Business account.

Example Configuration:​

Phone Number ID: 123456789
Access Token: ABCDEF1234567890
API Endpoint URL: https://graph.facebook.com/v12.0/123456789/messages
Business Account ID: 987654321

Steps to Configure Support Settings​

  1. Navigate to Support Settings: Access the Support menu from the settings section of the Digisquares platform.

  2. Email Settings:

    • Click on the Email tab. Enter the SMTP configuration details (Host, Port, User, Password).

    • Click Save to apply the settings.

  3. Slack Settings:

    • Click on the Slack tab.
    • Enter the required Slack configuration details (Sign-In Key, Bot Key, Channel).
    • Click Save to apply the settings.

  4. Messenger Settings:

    • Click on the Messenger tab.
    • Enter the required Messenger configuration details (App ID, App Secret, Access Token).
    • Click Save to apply the settings.

  5. WhatsApp Settings:

    • Click on the WhatsApp tab.
    • Enter the required WhatsApp configuration details (Phone Number ID, Access Token, API Endpoint URL, Business Account ID).
    • Click Save to apply the settings.

Conclusion​

The Support Settings menu on the Digisquares platform enables seamless integration with multiple communication channels, enhancing support management. By setting up Email, Slack, Messenger, and WhatsApp, you can ensure timely and effective communication, improving user experience and operational efficiency.